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HomeMy WebLinkAboutPeople and Performance DirectorPeople and Performance Director City of Port Townsend Job Description People and Performance Director Classification title: People and Performance Director Working title: People and Performance Director Department: People and Performance Union: No FLSA status: Exempt Wage Classification: 627 Hours: Full Time Effective date: Dec. 2022; May 2026 Reports to: City Manager Civil Service: No IDEAL CANDIDATE A strategic, compassionate, and courageous leader and change-maker with extensive public-sector HR experience who is passionate about working collaboratively to build and nurture a positive, high- performing workplace culture. JOB SUMMARY Under general direction of the City Manager, inspires and delivers a coordinated, strategic, and positive lift to the organizational culture of the City of Port Townsend to generate greater value for the city’s residents. In partnership with department leadership, builds and nurtures the capacity of staff with the toolsets, skillsets, and mindsets needed to achieve better lasting outcomes together. Lead initiatives to inspire and instill a positive working environment characterized by teamwork, trust, organizational values, and accountability. Drives strategic approaches around employee engagement, training and skills enhancement, performance and performance evaluation, equity- diversity-inclusion-access, and recruitment and retention. Plans, coordinates, and directs the operations of the City’s People and Performance Department. Provides advice and counsel to City staff, management and the City Manager for the resolution of human resources issues. Interprets and administers policies and agreements, leads the negotiation team for effective labor relations and collective bargaining contracts, and manages assigned personnel. Supports the City Manager and all directors in assessing current and future training and skills needs for all levels of employees and establishing an effective performance management system that awards excellent service and technical expertise while ensuring fairness and consistency in accountability. Decisive but also a consensus builder with a penchant for strategic execution. Thrives and inspires in a change management and organizational transformation role. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develops, manages, and implements Human Resources strategies, policies, and programs aligned with the City’s workplan. and Directs human resources operations for the City; exercises independent judgement within broad policy guidelines; provides leadership direction, motivation, and guidance in human resource strategies, policy development, and People and Performance Director priorities. • Oversees compliance with federal, state and local employment laws and regulations. human resource regulations, standards and legislation. • Oversees recruitment, hiring, onboarding, retention strategies, and offboarding. • Effectively leads employee and labor relations, including conflict resolution and collective bargaining and builds trust between the City and represented employees. Directs and leads organizational performance management system, as well as works with managers on its application, including both motivating and rewarding performance excellence and tactfully and deliberately handling discipline and performance issues. • Supervises People and Performance Department staff. • Serves as Chief Examiner for the Civil Service Commission; ensures proper procedures for recruitment, testing, and maintenance of eligibility rosters. • Oversees and manages requests for accommodation under the Americans with Disabilities Act (ADA) and other medical disabilities. • Prepares and administers department budget; collaborates with the City leadership team on City priorities and budgeting. • Oversees organizational investigations, disciplinary actions, and conflict resolution and may conduct internal investigations. Interprets and explains Federal and State rules and regulations, assists with interpretation and correct application of City policies and procedures, while exercising the highest degree of confidentiality. • Works with departments to develop and implement safety programs to reduce accidents/injuries and to maintain compliance with State and Federal regulations. Ensures that the City’s Accident Prevention Program is up to date. • Serves as strategic advisor to leadership on workforce planning, organizational design, and employee engagement. Guides leadership in coaching, feedback, and performance conversations. • Fosters a positive, inclusive, and high-performing organizational culture. • Oversees training, leadership development, and employee workplace initiatives. Provides support to leadership in assessing current and future training needs for all levels of employees. Creates and facilitates learning and development programs based on those assessments to identify partner needs; provides individual or group coaching; facilitates department retreats; provides technical guidance, coaching and consultation regarding training and development and human resource development practices and procedures to employees, directors, and department managers. • Oversees, develops and, in some cases, capably delivers in-house materials, training, and resources to enhance technical professional and administrative skills of employees; creates workbooks, manuals, handouts, visuals, modules, and other training materials; develops and implements a blended approach that integrates different learning modes, such as coaching, classroom instruction, and online learning. • Oversees City personnel policy development, updates, and implementation communicates changes to City Council and City staff. • Leads and manages preparation of salary and benefit surveys, creates policies and overall structure for the salary classification plans , and supervises any related contractors. • Liaises with partner, regional, and State agencies and organizations to troubleshoot, share learning, and maintains a proactive understanding of the current human resources landscape in the region. People and Performance Director • Attends regular day and evening meetings as required, including City Council meetings. KNOWLEDGE, SKILLS, AND ABILITIES • Superior written, oral and interpersonal communication skills, including active listening, modeling courageous conversations, and reflecting without judgement; approachable with an executive presence; inspiring and compelling presentation skills and abilities • Deep ethical foundations, honesty, empathy, and integrity; high emotional intelligence; a positive attitude; a collaborative spirit • High level of political acumen, including effective engagement with elected officials, strategic collaboration with department directors, and building rapport, and partnership with external agencies • Decisive and able to operate to the full extent of positional authority while also amicably building trust and consensus and bringing along and motivating colleagues and staff to make tangible progress on a range of initiatives • Knowledge of principles and practices of public human resources administration; an active innovator and calculated risk-taker who is both pragmatic and visionary • Knowledge of effective personnel policies, rules and procedures • Knowledge of principles and concepts of performance evaluation systems, salary administration practices, and related issues • Knowledge of current laws and regulations pertaining to leave laws and leave administration, employee benefits and personnel administration • Knowledge of best practices in recruitment and hiring, employee discipline and termination procedures and administrative support requirements • Knowledge of safety and industrial insurance laws and application • Proven skills in labor relations, collective bargaining and contract administration • Proven skills in coaching, negotiating and embracing and managing workplace conflict • Proven skill in conducting and coordinating research and analysis • Mediation and facilitation skills. • Communication and interpersonal skills, with the ability to interact with diverse groups of people • Flexibility to adapt to changing circumstances, such as shifting priorities, unexpected challenges, or variations in the workload, while maintaining composure and effectiveness • Ability to maintain cooperative and effective working relationships with co-workers, peers, elected officials, community groups, other agencies, volunteers, customers, and the general public • Ability to effectively and efficiently communicate with team members, the general public, and other departments, both verbally and in writing, using tact, patience and courtesy to convey instructions, provide feedback, receive feedback, and resolve issues • Ability to interpret and administer City personnel policies and procedures and negotiated agreements • Proven ability to organize complex initiatives and effectively prioritize multiple dependencies, timelines and deadlines • Ability to interpret, evaluate and apply complex rules and regulations • Ability to plan, assign and evaluate the work of subordinate staff • Ability to maintain strict confidentiality and work on confidential and sensitive matters • Ability to lead, organize, and manage multi-departmental support activities People and Performance Director QUALIFICATIONS Required • Bachelor’s degree in business, public administration, human resources, or related field • At least 5 years of progressive human resources and labor relations experience, including at least three years in a supervisory or management role • Professional human resources certification (PHR or SHRM-CP or SPHR, SHRM-SCP) • An extensive combination of directly relevant experience and training may substitute for formal education. Preferred • Relevant Master’s degree WORKING CONDITIONS Duties are performed primarily in an office environment with sitting for long periods of time, using standard office equipment and personal computer. The noise level in the work environment is usually moderately quiet. May be required to interact with upset customers. This position typically requires movement around the office, reaching, pushing, grasping, finger dexterity, hearing, seeing and repetitive motions. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The City of Port Townsend is an equal employment opportunity employer. The City employs, retains, promotes, disciplines and otherwise treats all employees and job applicants strictly on the basis of job- related qualifications and competence. These policies and all employment practices shall be applied without regard to any individual's sex, race, color, creed, religion, national origin, sexual orientation (including gender identity), pregnancy, age, marital status, military status, disability, genetic information, or any other characteristic protected by law. This job description in no way implies that these are the only duties to be performed. The employee occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors. All employees must comply with all City policies and procedures relevant to their position as a condition of City employment. This job description does not constitute an employment agreement between the City and the employee and is subject to change as the needs of the City and requirements of the job change.