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HomeMy WebLinkAboutInformation Technology Network Administrator Mar. 2026 City of Port Townsend Job Description Information Technology Network Administrator Classification title: IT Network Administrator Working title: Information Technology Network Administrator Department: Finance and Technology Services Union: Teamsters General Government FLSA status: Non-exempt Wage Classification: 31 Hours: Full time Effective date: Jan. 2022; Mar. 2026 Reports to: Finance and Technology Services Director Civil Service: No JOB SUMMARY This position plays a critical role in maintaining and ensuring system availability. The Network Administrator provides the following services throughout the City of Port Townsend: user support and technical assistance on the use of computer systems and software applications; installs and maintains workstations, servers, network infrastructure, and mobile devices; maintains, administers, and supports on premise software and Cloud solutions; provides project management and guidance as needed to facilitate initiatives identified by City Departments. Coordinates information systems to meet the needs of City Departments; diagnoses system failures between hardware, systems software, and application programs; administers IT budget and maintains IT equipment replacement schedule. ESSENTIAL DUTIES AND RESPONSIBILITIES • Design, deploy, maintain and manage network architecture. • Monitor networks and phone systems to ensure security and availability. • Work closely with Information Technology Technician to support various needs for computers, servers, printers and other devices. Coordinates department workload and assigns task to Information Technology staff as needed. • Collect and analyze network utilization data to maximize thru-put, evaluate equipment capacity and overall system effectiveness. • Research and evaluate new technologies. • Develop, implement, and test data communication and telecommunication systems. • Acquire, configure, install, test and maintain all network components including, but not limited to, file servers, routers, bridges, switches, modems, cabling, etc. • Develop and implement policies and procedures related to network security • Make technical recommendations to management as a result of working directly with department managers/directors, staff, and vendors to determine what network services are needed and how they can best be delivered. Evaluate technology solutions and recommend cost effective and efficient options. • Provide technical training to other members regarding the network and database management. • Device management support for the Police department. IT Network Administrator • Perform other duties of a similar nature or level as required. KNOWLEDGE, SKILLS AND ABILITIES • Knowledge of networking and communications hardware, firmware, and operating systems software. • Advanced knowledge of on-premises Microsoft Active Directory and Azure in a Hybrid configuration. • Knowledge of Cloud based Voice Over IP Telephone systems. • Knowledge of Server and Workstation Virtualization. • Knowledge of Thin Client hardware and support. • Knowledge of data and voice communication concepts, methods and security issues. • Knowledge of VLAN’s and ability to develop and implement them. • Knowledge of software design techniques for file structures, access methods, database structures, batch processing, on-line processing, real time processing, interactive time sharing, etc. • Knowledge of networking and communication hardware, firmware, and operating software systems. • Strong communication and interpersonal skills, with the ability to interact with diverse groups of people; capable of explaining simple procedures in writing or verbally. • Flexibility to adapt to changing circumstances, such as shifting priorities, unexpected challenges, or variations in the workload, while maintaining composure and effectiveness. • Ability to maintain cooperative and effective working relationships with co-workers, peers, management, elected officials, and customers. • Ability to effectively and efficiently communicate with team members, managers, and other departments, both verbally and in writing, using tact, patience and courtesy to convey instructions, provide feedback, receive feedback, and resolve issues. • Ability to read and interpret documents such as ordinances, statutes, software documentation, and various computer-programming languages. • Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to utilize variables in various programming languages to perform calculations. • Ability to define problems, collect data, establish facts, and draw valid conclusions in an abstract environment. Ability to perform complex, multi-step processing of data to provide final data products to customers. • Ability to conceptualize how technical systems can support or enhance the operations of City departments. • Ability to convey complex technical data in support of management decision making ability to work effectively in committees and present information verbally to both technical and non- technical persons. • Ability to support Microsoft Windows, Windows Server, and Microsoft Office 365 and mobile devices. • Ability to install and maintain local and wide-area networks. • Ability to learn new technologies and assimilate new information quickly. Remain current on IT Network Administrator information technology updates and changes. • Ability to work independently while focusing on project details. • Ability to set priorities and meet deadlines. • Ability to maintain absolute confidentiality of all sensitive files and materials accessed, discussed or observed while in the performance of duties. • Ability to work effectively under pressure and with frequent interruptions of systems. QUALIFICATIONS Required • Bachelor's degree in computer science or related field of study and five (5) years related experience, with at least two (2) in telecommunications required. Willing to consider a combination of education and relevant experience in lieu of bachelor’s degree. Experience must include computer and telecommunication experience that includes design, modification, and implementing communications and network systems. • Robust technical aptitude and practical application is required. • Strong problem-solving skills are a must. • Solid working knowledge of Network devices such as Routers, Switches, Hubs & Wireless Access Points; Data wiring and connecting; Microsoft SQL Database software; Common web browsers; Document Imaging System software; GIS software; Current versions of MS Office and Operating System Products including Server versions. • Must have a valid Washington State driver’s license and the ability to maintain a driving record acceptable to the City’s insurance carrier. • Must be able to pass an FBI fingerprint criminal history background check and successfully complete CJIS Security Awareness training before working in the secured portions of the City’s police department. WORKING CONDITIONS Sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard; reaching overhead, above the shoulders and horizontally, bending at the waist and stooping, kneeling or crouching; hearing and speaking to exchange information in person or on the telephone. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Physical ability to drive an automobile is desirable. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. The employee occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors. All employees must comply with all City policies and procedures relevant to their position as a condition of City employment. IT Network Administrator This job description does not constitute an employment agreement between the City and the employee and is subject to change as the needs of the City and requirements of the job change. The City of Port Townsend is an equal employment opportunity employer. The City employs, retains, promotes, disciplines and otherwise treats all employees and job applicants strictly on the basis of job- related qualifications and competence. These policies and all employment practices shall be applied without regard to any individual's sex, race, color, creed, religion, national origin, sexual orientation (including gender identity), pregnancy, age, marital status, military status, disability, genetic information, or any other characteristic protected by law.