HomeMy WebLinkAboutLEAK CREDIT REQUEST
LEAK CREDIT REQUEST
Customer Name: Account #:
Service Address:
Phone #:
13.05.170 Customer Leak Repair and Adjustment
When excessive meter registration is caused by broken or leaking water service pipes from the water meter into the
structure or water pipes under the structure, including any crawl space or other structural components of the structure,
without the knowledge of the customer, an adjustment to the water and wastewater bills may be made upon written
application and satisfactory proof showing where the leak or break occurred and that a repair has been made. The
adjustment would be for up to two months’ billing cycles. The basis for adjustment shall be the normal consumption under
similar operating conditions. The billing adjustment shall not exceed $500.00.
Customers must apply for a water leak adjustment, in writing, within thirty (30) days of the City's issuance of the water
bill sought for adjustment. Please provide below a detailed explanation of when and where the leak or break occurred
and what action took place to repair it (you will need to provide proof of the repair such as photos, receipt from licensed
plumber, etc.). If you need additional space for your explanation, use the reverse side of this document to continue.
Please note: Making such a request does not extend the period for payment of your water bill – we recommend that
customers pay their monthly bill in full to avoid late fees and the shut-off process. The adjustment process generally takes
up to two months to complete and you will be notified by mail of the resolution. If you wish to retain copies of your
paperwork/receipts, please make duplicate copies prior to submitting your request to the city.
By my signature below, I acknowledge that all information provided herein is true & correct to the best of my knowledge.
Signed: Date:
OFFICE USE ONLY
Date of Determination: Adjustment Decision: Approved Denied
Pending Notice Sent: UB Notes: (see attached calculation sheet)