HomeMy WebLinkAboutBERK Submittal_2018 0511PROPOSAL
Port Townsend Public Library
Level of Service Analysis
SUBMITTED May 11, 2018
May 11, 2018
Melody Eisler, Library Director
Port Townsend Public Library
SENT VIA EMAIL
RE: Port Townsend Public Library Level of Service Analysis - PROPOSAL
Dear Melody:
Thank you for reaching out to us to discuss this project. Further to our conversation, we have developed
a scope of work and budget to support the Port Townsend Public Library (Library) in a level of service
analysis. BERK recently completed a similar study for the City of Bellingham and Bellingham Public
Library (BPL) through which we identified and evaluated options for a sustainable operating model to
preserve, and, where desired, enhance the high quality services that the community expects from BPL.
The study answered long-standing questions around the impacts of a merger with the Whatcom County
Library System, finding that while costs would not change significantly for Bellingham residents, their level
of service and representation related to service planning could be significantly reduced. The final report
supported the City of Bellingham (through councilmanic action) and BPL in establishing a clear direction,
vision, and funding strategy for library services. The City and BPL are now providing these materials to
staff and community for input.
Our completion of this recent study is a major advantage in that we bring a deep understanding of the
policy concepts around library levels of service and funding options for libraries in Washington to this
effort. This means that will be very little “getting up to speed” and we can make the most efficient use of
the limited time available.
We take pride in delivering level of services and funding analyses that are both comprehensive
(considering important lifecycle and capital costs which are otherwise often deferred, where relevant)
and forward-thinking (recognizing that a “one year snapshot” may mask the true gravity of structural
revenue challenges).
We look forward to discussing this project with you in detail. In the interim, more information about our
firm, approach, team, and client satisfaction can be found on our website:
www.berkconsulting.com.
Sincerely,
Brian Murphy, Principal Annie Sieger, Project Manager
BERK Consulting, Inc. BERK Consulting, Inc.
1 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
The City of Port Townsend is a vibrant community of 9,000 residents
on the Olympic Peninsula. The community has a strong artistic
and cultural history, with Victorian seaport roots, historic theatres,
art galleries, and numerous festivals including the Wooden Boat
Festival, Port Townsend Film Festival, and music festivals. The Port
Townsend Public Library (Library) is an important part of both the
community’s history, having been established by the community itself
in 1898, and in supporting the arts and culture there.
The Library is now a department of the City of Port Townsend, and
augments its operations through thriving partnerships with the Port
Townsend School District, Jefferson County Library, and the Northwest
Maritime Center and the important work of two non-profit entities
dedicated to support it – Friends of the Port Townsend Library
and the Port Townsend Public Library Foundation. These non-profits
provide support for collections, programming, and capital projects
above and beyond the City’s tax supported funding.
Prior to 2008, the Library was primarily funded through City
general funds, however, in August 2008, Port Townsend residents
demonstrated their commitment to the Library through the
overwhelming passage (by 64.7%) of a Library-dedicated levy
lid lift. This levy lid lift increased Port Townsend residents property
taxes by $0.75 per $1,000 of assessed value phased in between
2009 and 2011. Revenues generated at the onset of this levy
were sufficient to increase hours of operation, staff presence, and
acquisitions, however, because this levy rate has not increased since
2011, the revenues generated by the levy have begun to decrease
because of inflation.
As such, despite this dedicated levy, Library operating costs
are quickly outpacing revenue growth, with operating costs
expected to exceed revenues and absorb existing fund balance
by 2025. Compounding this challenge is, Port Townsend, like many
Washington Cities, is financially constrained by the effect of several
tax-limiting measures as well as increases in operating costs that
are outpacing revenue growth. Without correction, this structural
imbalance will increasingly erode valued citywide services, such as
the library, public safety, parks, and others.
Project Understanding
2 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Due to overall General Fund budgetary constraints, it is not
expected that current general fund revenues will be available to
help the Library keep up with the community’s demand for library
services. Total Library funding has also been insufficient to address
full capital investment needs, with a bond
As a starting place to address this broader citywide challenge
and prevent erosion of highly valued Library services, the City
desires a strategy or strategies to correct this structural imbalance,
by right-sizing library services to balance community demand and
willingness to pay. It is expected that there is community desire to at
a minimum preserve and likely enhance current Library services, to
meet unmet needs to support all members of the community – some
of whom may currently be underserved.
To develop a sustainable and balanced operating strategy, cost
and level of service must be evaluated together, and against the
status quo. To develop an actionable strategy, the City and Library
will also need to consider issues around administration, personnel,
community preferences, and tax burden to fully evaluate strategies.
3 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Project Approach
TASK 1. PROJECT KICKOFF AND ONGOING
PROJECT MANAGEMENT
BERK staff will participate in a remote (by phone) project kick-off
with the City of Port Townsend and Port Townsend Public Library’s
core project team. During this kickoff, we will discuss desired
outcomes from the effort, discuss relevant context of this project,
review a detailed project schedule, and how we will communicate
and collaborate effectively through completion of the final library
funding strategies report.
During this meeting, we will also identify the appropriate staff to
be engaged in data collection, informant interviews, and review
and vetting of the analysis, throughout the project. We find that
identifying this team early and communicating information needs
and expectations for all parties supports a more efficient process
that is satisfying for everyone. Once identified, BERK will introduce
this project and the project schedule to department leads, to
determine the best ways to communicate moving forward.
BERK will work collaboratively with City of Port Townsend and Port
Townsend Public Library staff throughout the project, and actively
engage the project team throughout the effort. BERK will also be
responsible for project management and coordination to keep it
moving on time and on budget, while making the most efficient use
of all participants’ time.
TASK 2. DEVELOP SITUATION ASSESSMENT
A key step in this study will be to develop a shared understanding
of the Port Townsend Public Library’s baseline characteristics,
including services and fiscal position both separately and within the
broader context of the City’s fiscal challenges and other service
demands.
This task will require collecting budget information from the City
of Port Townsend and Port Townsend Public Library, as well as
current service demand and provision information from the Library.
In addition to reviewing operating costs and revenues, BERK will
collect information on capital infrastructure needs identified by
4 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
the Library. BERK will work with the City and Library’s finance
departments to ensure that the baseline financial situation is
accurately captured by the analysis.
BERK will conduct detailed phone interviews with a representative
group of six to eight informants to better understand the Library’s
fiscal position, its current service demands, how these demands
might change over time, and other issues, like administration,
personnel, and community preferences, that need to be understood
to fully evaluate the alternatives.
Using the information collected, BERK will develop a situation
assessment for the Library that will clearly articulate the current
policy issues and the factors that are driving both costs and
revenues. As part of this, BERK will analyze demographic, financial,
staffing, and expenditure information to determine relevant trends
or significant changes, including service area growth, inflation,
technology, and new or augmented services, that could contribute to
fiscal balance issues.
TASK 3. IDENTIFY LEVEL OF SERVICE OPTIONS
AND EVALUATE AGAINST EXISTING FUNDING
The situation assessment developed in Task 2 will identify the
Library’s existing level of service and the desired level of service
(as defined through informant interviews and high-level needs
assessment) and compare them to the current budget level using a
dynamic financial model. We will also generate an estimate of the
level of service that could be maintained at existing budget levels
– that is, we will estimate the degree to which revenue erosion
will consequently erode level of service. Recognizing that a “one-
year snapshot” may mask the true gravity of structural revenue
challenges, we will compare the estimated cost of these level of
service options to projected revenues over the next 10 years.
The modeling will focus in detail on the short-term impacts, and will
highlight significant areas of potential long-term impact, including
those related to facilities and other capital needs, for the City
and Library’s consideration. BERK will work collaboratively with
5 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
the project team in the development of the level of service “end
points,” recognizing that there is a universe of options between the
level of service possible if the existing revenue level stays the same
and the desired level of service.
Preliminary results of the financial analysis will be shared with
project team, including an assessment of the policy implications and
potential tradeoffs. The goal of this discussion will be to ensure that
the analysis is reasonably capturing the financial and policy impacts
of the revenues needed to implement the levels of service.
TASK 4. DEVELOP FINAL OPTIONS, REPORT, AND
PRESENTATION
BERK will develop a draft and final Library Funding Strategy Study
report summarizing findings of this work, and providing options for
moving forward. The report will include:
Services currently provided
Level of services and programs not being met with current
budget
Comparison of existing revenues against estimated operating
expenses at both status quo and desired level of service,
approximately 10 years into the future and service area
growth, inflation, technology, and new or augmented services,
recognizing that there are a universe of options that could be
easily calibrated to between those two level of service “end
points.”
Revenues needed to fill the gap between existing revenues and
both status quo and desired level of service options
We understand that the level of service options and the supporting
analyses will be scrutinized by the interested and affected
stakeholders. As such; the product must be highly readable
and transparent, while communicating the underlying rigor and
objectivity of the analysis. Using information design principles,
schematics, color, and well-edited text, our documents are designed
to effectively convey the content and findings of complex analysis
to busy, non-technical audiences.
PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL 6
BERK will present a summary of this study, summarizing the key
finding of the analysis and providing a brief overview of contextual
information, such as the study background and methodology, to
the City Manager, Mayor, City Council, and the Library Advisory
Board. Because this project does not include public engagement
sufficient to understand the community’s willingness to pay for any
of the level of service options beyond that which can be maintained
by existing revenues, we’ll use that presentation as an opportunity
for a facilitated discussion of the tradeoffs of the various level of
service options that can inform future public engagement efforts to
determine a preferred option based on the community’s level of
service desires and willingness to pay.
If desired, we would be happy to design and/or facilitate a
community conversation or other public engagement to help
determine the community’s preferred option in follow-on to this
effort.
Schedule
TASK 4:
Develop Final
Options, Report, &
Presentation
TASK 3:
Identify Level of
Service Options
and Evaluate
Against Existing
Funding
TASK 1:
Kick-Off &
Ongoing Project
Management
TASK 2:
Develop Situation
Assessment
2018
AugustMayJuneJuly September October
Final Cost
Model
Final
Report
Project Kick-off
Ongoing Project Coordination & Communication
Presentation
Data Gathering & Analysis
Develop Situation Assessment
Situation
Assessment
Identify & Analyze Level of Service Options
Develop Dynamic Model
Report Development
Review options with
Project Team
The schedule below shows the anticipated project elements over a six month timeline. However, we feel
that this project could be completed in three months if the Library was interested in a shorter schedule.
PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL 7
Cost Proposal
We propose a total budget not to exceed $15,000, inclusive of all hourly rates and expenses. Our
budget is based on our current understanding of the project and the scope of work described above.
Annie Sieger, Senior
Associate
Natasha Dunlap, Project
Associate
2018 Hourly Rate $150 $90
Task 1: Project Kick-off and Ongoing Coordination
Kickoff 6 2
Ongoing project management and coordination 2
Subtotal 8 2 10
$1,380
Task 2: Situation Assessment
Data collection and baseline analysis 2 6
Informant interviews (6-8)2 12
Draft and final Situation Assessment 8 16
Subtotal 12 34 46
$4,860
Task 3: Funding Strategies
Develop dynamic model 16 8
Evauate level of service options 8 2
Subtotal 24 10 34
$4,500
Task 4: Recommendation, Report, and Presentation
Draft and final report 10 16
Draft and final presentation 6 2
Subtotal 16 18 34
$4,020
Total Estimated Hours 60 64 124
Cost (Hours*Rate)$9,000 $5,760 $14,760
Subtotal Consultant Cost $14,760
Project Expenses @ ~2% of project budget $240
Estimated Project Total $15,000
Total Hours and
Estimated Cost
by Task
PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL 8
9 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Firm Qualifications
ABOUT BERK CONSULTING, INC.
BERK is an interdisciplinary consultancy integrating strategy,
planning, and policy development; financial and economic analysis;
and facilitation, design, and communications. Founded in 1988, our
passion is working in the public interest, helping public and nonprofit
agencies address complex challenges and position themselves for
success.
Our Mission is: Helping Communities and Organizations Create
Their Best Futures. We do this by:
Integrating the art of effective decision-making with the science
of rigorous quantitative and qualitative analysis;
Bringing people, ideas, and analysis together to generate
understanding and consensus on the best strategies and
decisions; and
Bridging across disciplines to synthesize diverse information and
facilitate relationships.
A hallmark of our approach is our ability to communicate
complex information to a wide range of audiences using words,
numbers, pictures, and maps to convey information in accessible,
understandable formats. We believe that when participants truly
understand the issues and options before them, they are able to
make good decisions, and then communicate and explain those
decisions to the broader community.
Approach to Project Management. Over the years, we have
refined streamlined project management processes that help us
deliver projects on schedule and budget, and at the highest quality.
We have invested in our staff and internal management systems to
enable us to plan, execute, and complete complex projects within
very constrained schedules.
A detailed project work plan, including information on project
scope, schedule, timelines, and analyst responsibilities, is established
at the outset of each project. The project team holds a kickoff
meeting to align team expectations, both regarding project content
and the timeline according to which various components will be
completed.
10 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Throughout the course of the project, the team meets on a regular
basis to share information, adjust task sequencing as needed,
discuss key project challenges, and conduct peer review of work-in-
progress. Other quality assurance systems and internal controls we
employ include:
A robust tracking system to monitor project budget and scope.
Weekly meetings to review key project milestones.
Emphasis on internal peer review of work products.
National Library Experience. BERK is helping libraries across the
country adapt to rapid changes in how patrons search, use, and
share information and how the fundamental role of libraries is
changing as our communities evolve. We combine this expertise
with skillful strategic planning, staff, and community engagement
and facilitation to ensure that the content of the final product and
the process itself are rich, rewarding, and reflective of the unique
position of our library clients.
Level of Service Analysis Expertise. Cities are increasingly
challenged in providing services that the community needs at a
price they can afford. The key is that the characteristics of the
community drive both the demand for services and provide the
tax base that funds the services. The BERK approach leverages
our fiscal balance framework, which holds that fiscal sustainability
is based on alignment between both factors that drive costs and
revenues. Key to achieving this balance is understanding the level
of service desired by the community, what it costs, and how it
compares to the status quo. We have expertise in assessing level
of service, estimating the resources needed to achieve it, and in
communicating those findings to diverse audiences, from the general
public to elected officials. We bring a level of rigor and expertise
to this analysis that will help build the credibility of this level of
service assessment and funding study.
11 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Staff Experience
TEAM ORGANIZATION
The project team will led by Annie Sieger, a Senior Associate at
BERK specializing in municipal funding and financial analysis. She
will be supported by Natasha Dunlap, a Project Associate at BERK.
As necessary, additional resources would be made available to the
project team from our staff of 23 full-time planners and analysts.
More information about our Project Team is included in the following
section.
STAFF QUALIFICATIONS
Annie Sieger (Project Manager) is a Senior Associate who focuses
on policy and financial analysis, including economic impacts
analysis, needs assessments, and stakeholder engagement and
facilitation. Her experience includes projects for libraries across
the country, as well as regional and local government agencies in
the Puget Sound Region and the State of Washington. She enjoys
working with communities and organizations to design processes
that help answer complex policy questions. Her diverse skillset
allows her to marry quantitative and qualitative analytical methods,
achieving nuanced answers that respond to the question holistically.
Annie recently completed the City of Bellingham on analysis of
services and funding models. She worked with both the City and the
Library to address questions around governance, level of service,
and funding sources. She also served as the lead analyst for the
San Francisco Public Library BLIP Economic Benefit Assessment and
the Yavapai Library Network Return on Investment Study.
Annie is a 2011 graduate of the National Education for Women’s
Leadership Puget Sound Leadership Academy and a 2012
graduate of the Center for Women and Democracy’s Leadership
Institute. Annie is the Chair of the City of Kent Parks and Recreation
Commission.
Education & Certifications
B.A., Political Economy
and Law, University of
Washington
12 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Natasha Dunlap is a Project Associate with strong quantitative and
qualitative skills including data analysis, data modeling, survey
development and analysis, and project coordination.
Natasha served as a supporting analyst on both the Lake Stevens
Fire District and Puget Sound Regional Fire Authority Strategic
Plans. She also worked with the Alderwood Water & Wastewate
District on their strategic planning effort. Other strategic planning
experience includes working with the Pierce County Library System,
Bellevue Fire Department, and Kirkland Police Department.
Natasha recently worked with the City of Bainbridge Island on the
development of their Mission, Vision, and Values as part of ongoing
strategic planning efforts. She is currently working with Skagit
PUD on their Strategic Plan. Natasha supports the project team by
taking meeting notes, providing additional facilitation support for
project meetings, and developing meeting materials and summaries.
Current Workload
The BERK team has the capacity to complete this project on time
and on budget. While we currently have other projects our team
is involved with, we anticipate the team having the following
availability for this project:
Name May Jun Jul Aug Sept Oct
Annie Sieger 35%35%40%40%40%40%
Natasha Dunlap 40%40%40%40%40%40%
If needed, the Library would have access to our full-time staff of
23 analysts, planners, and facilitators to support this effort.
Ability to meet schedules
BERK has a track record of delivering projects on time and on
budget over our 30-year history. Please contact our references for
specific examples of project management on those efforts.
Education
B.A., Political Science,
University of Washington
13 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
LIBRARY STUDIES
City of Bellingham Library Services and Funding Models
BERK worked with the City of Bellingham and Bellingham Public
Library (BPL) to identify and evaluate options for a sustainable
operating model to preserve, and, where desired, enhance
the high quality services that the community expects from BPL
(a City-governed library system). Library service and funding
model options were defined through a collaborative process with
the Project Team and BPL Board of Trustees after a thorough
programmatic and financial assessment of BPL, which identified
three main considerations for options: (1) library governance, (2)
level of service, and (3) funding source (including share of funding
from City of Bellingham general fund). We modeled the impacts of
the baseline model (status quo) and four additional options using a
custom pro forma cost model, on a 10-year time horizon.
BERK also answered long-standing questions around the impacts of
a merger with the Whatcom County Library System, finding that
while costs would not change significantly for Bellingham residents,
their level of service and representation related to service planning
could be significantly reduced. We documented our results in
a final report, which supported the City of Bellingham, through
councilmanic action, whereby the City Council adopted one of
the options, and BPL in establishing a clear direction or vision for
library services and a funding strategy, that the City and BPL can
now take to staff and community for input.
San Francisco Public Library A Community and Economic Benefits
Study of Branch Library Improvement Program
In 2000, San Francisco voters approved the Branch Library
Improvement Program (BLIP), a bond program to reinvest in and
reinvigorate neighborhood libraries throughout the city. After
15-years and nearly $200 million in capital spending, BERK was
asked to evaluate the community’s return on this investment. We
evaluated the impacts BLIP had on San Francisco’s neighborhoods
and the city as a whole, using both a rigorous quantitative valuation
methodology and an extensive stakeholder engagement effort.
Relevant Projects
14 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
The study describes benefits in four key areas: Providing a 21st
Century library Experience for San Franciscans; Catalyzing
Neighborhood Vitality; Preserving Resources and History; and
Stimulating Economic Activity. We found that capital investments
and additional operating spending associated with BLIP contributed
more than $330 Million in indirect and induced benefits to the
San Francisco economy. The City shared these finding with their
community to communicate the value of these public facilities.
Sno-Isle Libraries Capital Facility Plan
BERK managed an update of the Library District’s Capital Facilities
Plan, including stakeholder outreach and facilitation, demographic
analysis, report design and writing, and Board presentations.
We assisted the District in forming a new stakeholder group—the
Sno-Isle Libraries Capital Facilities Planning Advisory Board—and
designed and facilitated the Advisory Board’s meetings. Working
collaboratively with staff, we finalized the Plan by synthesizing
community, staff, and Advisory Board feedback and analyzing
inputs to the Plan, including population projections. The Final
Plan included a summary of contextual findings; population and
usage trends; clear District policies and goals to guide capital
decision-making; a summary of facility needs; and a funding and
implementation plan for the identified capital improvements.
The Seattle Public Library Foundation and the City of Seattle Office
of Economic Development Economic Benefits Assessment
BERK provided research, data collection, and analysis of the new
Central Library’s impacts on tourism, downtown businesses, and
Seattle’s economic development opportunities. The study involved
design and fielding of patron surveys, financial and economic
analysis of benefits, a review of comparable facilities nationally
and internationally, and recommended strategies for maximizing
the Library’s economic potential.
15 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
Yavapai Library Network Return on Investment Study and
Strategic Plan
Yavapai Library Network is a unique consortium of public,
academic, K-12, and special libraries that provides technology
and collection sharing services, and enhances the ability of
member libraries to serve Yavapai County residents through
shared resources, collaboration, and operational efficiencies. BERK
supported them in developing both a Strategic Plan to provide a
strategy and future direction for their organization, and a Return
on Investment study to help garner support from their members,
stakeholders, and governing authorities in pursuing that strategy.
BERK assisted YLN in developing its first Strategic Plan, a unique
document which includes a new Vision, Mission, and five-year
goals and action strategies, as well as a thorough definition of
member roles and responsibilities. These member agreements are
helping YLN to formalize its partnerships and provide additional
accountability for members.
Sno-Isle/Pierce Library Cross Use Study
BERK researched the reciprocal borrowing agreement between the
two systems. We reviewed February 2008 cross-use data from KCLS
and determined how many checkouts and holds came from patrons
who live in the service area of the Sno-Isle Library District, and the
Pierce County Library District. We determined the checkouts by
each system in total and by KCLS branch. We prepared summary
materials that included exhibits showing absolute numbers of
checkouts and cross-use calculations, maps showing the percentage
of cross-use at each branch — for Sno-Isle cross-use and for Pierce
cross-use, and presented finding to KCLS staff.
King County Library System and Renton Public Library Cross Use Study
BERK researched the reciprocal borrowing agreement between
the two systems. We completed data collection and application
of analytic frameworks to determine levels of patron cross-
use between the two systems, and the cost to each system of
maintaining the reciprocal borrowing agreement. We created
mapping of key findings, developed a report, and presented to
library stakeholders.
16 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
OTHER PROJECT EXPERIENCE
City of Tukwila Facility Needs Assessment and Feasibility Study
BERK, as part of a larger consulting team, conducted the City of
Tukwila’s Facility Needs Assessment and Feasibility Study. BERK
supported the effort through projecting future facility needs
based on population and job growth and developing potential
development options to meet those needs to 2040. BERK conducted
a baseline fiscal assessment of the City’s operations and is assessing
funding strategies for each development option. In addition to
fiscal analysis, BERK led the stakeholder engagement efforts which
included facilitation of the Advisory Committee, internal engagement
with City Staff, and strategic communications for the public.
City of Kirkland Long Term Fiscal Analysis
BERK developed a 20-year fiscal model for the City of Kirkland
and potential annexation areas. Our model started with the current
land base and potential future development scenarios at the parcel
level. The model was flexible across the tools that cities can use to
increase revenues or decrease costs. Revenues were based on tax
policies (which could be adjusted by the model-user). The basis for
most expenditures were labor costs, and staffing was determined
according to then current levels of service. The model examined
the impact of annexation on operating and maintenance, facilities,
and capital infrastructure. This project also involved coordination
with Kirkland Financial Department staff and the Annexation
Subcommittee of the Kirkland City Council.
LOCAL EXPERIENCE
BERK is currently working with Jefferson County to update their
2018 Comprehensive Plan. This process involves reviewing extensive
community engagement. BERK also worked with Port Townsend as
part of the Washington State Ferries Reservation Pre-design effort,
engaging with the community in advance of the successful launch of
the system.
17 PORT TOWNSEND PUBLIC LIBRARY LEVEL OF SERVICE ANALYSIS - PROPOSAL
PROJECT REFERENCES
City of Bellingham Library Services and Fundign Models
Nancy Kerr, Library Director, Bellingham Public Library,
(360) 778-7221, NEKerr@COB.org
City of Tukwila Facility Needs Assessment and Feasibility Study
David Cline, City Administrator, City of Tukwila,
(206) 433-1850, David.Cline@TukwilaWA.gov
San Francisco Public Library A Community and Economic Benefits
Study of Branch Library Improvement Program
Luis Herrera, City Librarian, San Francisco Public Library,
(415) 557-4236, citylibrarian@sfpl.org