HomeMy WebLinkAboutcustomer satisfaction survey long_survey1
City of Port Townsend Public Library SURVEY DRAFT
Please take a moment to answer this anonymous survey about the library. All questions are optional.
Section 1: Please check one answer for each of the following:
1. Do you have a library card? Yes No
2. On average, how often do you visit the library?
Daily Weekly Monthly
Less than
once a
month
Never
3. How would you rate each of the following library services?
Excellent Good Fair Poor
Don’t
know/Not
applicable
Customer service
Collection (books, DVDs, music,
newspapers, etc.)
Programs (classes, storytimes, etc.)
Online services (website, catalog,
research databases, etc.)
ILL (Inter-library loan)
Library policies
Computers and printers
Internet access
Facilities
Hours of operation
Overall, how would you rate the
library?
2
City of Port Townsend Public Library SURVEY DRAFT
4. How important is each of the following library services to you?
Very
Important Important Somewhat
Important
Not
Important
Don’t
know/Not
Applicable
Borrowing materials (books, DVDs,
music, etc.)
Reference (research assistance from
librarians)
Programs (classes, storytimes, etc.)
Computers and printers
Help using computers, printers, etc.
Reading areas
Community meeting rooms
Internet access
ILL (Inter-library loan)
Online services (website, catalog,
research databases, etc.)
Photocopier
Newspapers and magazines
Homebound services
Overall, how important is the library
to you and your family?
3
City of Port Townsend Public Library SURVEY DRAFT
5. How do you typically find out about library programs? Check all that apply.
Library website
Social media (Facebook or Twitter)
Newspaper
Library newsletter
Signs or flyers in the library
Word of mouth
Library staff
Don’t know/Not applicable
Other: __________________________________
Section 2: We value your opinions. Please answer the following questions:
6. What do you value most about the library?
7. How could the library or its services be improved, if at all?
8. How does the library benefit you or the community?
4
City of Port Townsend Public Library SURVEY DRAFT
Section 3: Please tell us about yourself so that we may better serve you. Please check one answer for
each of the following.
9. How old are you?
12 or under
13-18
19-24
25-64
65 or older
10. What gender best describes you?
Male
Female
Transgender
Do not identify as female, male, or transgender
11. What is the highest level of education you have completed?
Some high school
High school graduate or GED
Some college
College degree or higher
12. What is your preferred language?
English
Spanish
Other—please specify: ____________________________________________
13. What is your employment status?
Employed or self-employed
Homemaker
Retired
Unemployed
5
City of Port Townsend Public Library SURVEY DRAFT
Thank you for your time! If you have questions about this survey or about the library, please contact us
at meisler@cityofpt.us