HomeMy WebLinkAboutJive - Call ParkingAdded by Stephen T. Todd, last edited by Hayley Langton on Oct 16, 2013
9.4 Call Parking
The concept of call parking has been a staple of telephone systems for years. Though different vendors implement this functionality in
different ways, at its core call parking allows a user to place a caller on hold in a way that allows that caller to be answered by any
authorized system extension. There are an unlimited number of call parking spots are available in Jive Core.
Parking Lot
Users can initiate a call park without specifying a parking spot and the system will find an available spot and notify the user of where the
call has been parked. Spots are unlimited.
To Park
1. Do a warm transfer to *37. (Don't blind transfer or the system won't tell you which spot it parked the call in.)
2. The system will notify you where the call will be parked.
3. Complete the transfer.
To Pickup
1. From any phone dial *37 + the spot the call was parked to.
Parking Spot
Users can send a call to a specified spot.
To Park
1. Blind transfer to *37 + [parking spot number]. Parking Spots can be any number of digits, but cannot start with "0".
Example: To Park a call in spot 1, blind transfer the call to *371. To Park a call in spot 15, blind transfer the call to *3715.
If a user attempts to send a call to a spot currently in use, the call in the spot will be picked up and the call the user was trying
to park will be put on hold.
To Pickup
1. From any phone dial *37 + [parking sport number]
Page 1 of 19.4 Call Parking - Jive Core Manual - Jive Communications, Inc.
2/12/2014https://wiki.getjive.com/display/COREMAN/9.4+Call+Parking